concept HandoverConfig { int handoverTimeout = 20; } sclass Handover { sclass Form_DoYouWantAHuman > FormInFlight { private *() {} *(Conversation conversation) { steps.add(nu FormStep( key := "answer", displayText := getCannedAnswer("#DoYouWantAHuman", conversation), buttons := ll("Yes", "No") )); } S complete() { if (isYes(getValue("answer"))) ret conversation.setForm(new ConnectToWorkerForm).initialMessage(); else ret getCannedAnswer("#dontConnectMe", conversation); } } sS handleHashtag(Conversation conversation, S tag) null { if (eqic(tag, "#ConnectMeToAHuman")) ret tryToConnect(conversation); if (eqic(tag, "#DoYouWantAHuman")) { conversation.setForm(new Form_DoYouWantAHuman(conversation)); ret ""; // Text comes from Q&A admin } } sS tryToConnect(Conversation conversation) { print("Handover tryToConnect"); if (workerChat.anyWorkersAvailable()) ret conversation.setForm(new ConnectToWorkerForm).initialMessage(); else ret getCannedAnswer("#away", conversation); } sclass ConnectToWorkerForm > FormInFlight { runnable class TimeoutAction { onTimeout(); } void update(Runnable change) { super.update(change); if (conversation.worker != null) onWorkerAccepts(); } S initialMessage() { addTimeout((double) uniq(HandoverConfig).handoverTimeout, new TimeoutAction); workerChat.lastWorkerRequested = now(); // play special notification sound ret getCannedAnswer("#connecting", conversation); } void onWorkerAccepts() { if (conversation == null) ret; // cancelled in the meantime print("Handover accept"); conversation.add(new Msg(getCannedAnswer("#connected", conversation), false)); conversation.cancelForm(); } void onTimeout() { if (conversation == null) ret; // cancelled in the meantime print("Handover timeout"); conversation.add(new Msg(getCannedAnswer("#away", conversation), false)); conversation.cancelForm(); } } S serveHandoverAdmin(S uri, SS params) { uniq(HandoverConfig); S nav = p(ahref(rawBotLink(dbBotID), "Main admin") + " | " + ahref(baseLink + "/handover-admin", "Handover admin")); HCRUD_Concepts data = new HCRUD_Concepts<>(HandoverConfig); data.fieldHelp = litmap( handoverTimeout := "How long bot waits for an available worker (in seconds)", ); HCRUD crud = new(rawLink("handover-admin"), data) { S frame(S title, S contents) { ret hhtml(hhead_title_htmldecode(title) + hbody( hsansserif() + hcss_responstable() + nav + h1(title) + contents)); } }; crud.allowCreateOrDelete = false; crud.cmdsLeft = true; crud.tableClass = "responstable"; ret crud.renderPage(params); } }