sclass Handover {
  sclass Form_DoYouWantAHuman > FormInFlight {
    *() {
      steps.add(nu FormStep(
        key := "answer",
        displayText := "Would you like to be connected to a sales representative?",
        buttons := ll("Yes", "No")
      ));
    }
    
    S complete() {
      if (isYes(getValue("answer"))) {
        conversation.setForm(new ConnectToWorkerForm);
        ret "";
      }
    }
  }
  
  S handleHashtag(Conversation conv, S tag) null {
    if (eqic(tag, "#ConnectMeToAHuman"))
      ret tryToConnect(conv);

    if (eqic(tag, "#DoYouWantAHuman")) {
      setForm(new Form_DoYouWantAHuman);
      ret ""; // Text comes from Q&A admin
    }
  }
  
  S tryToConnect(Conversation conversation) {
    if (workerChat.anyWorkersAvailable()) {
      conversation.setForm(new ConnectToWorkerForm);
      ret "";
    } else
      ret noWorkerAvailableMsg();
  }
  
  sclass ConnectToWorkerForm > FormInFlight {
    S initialMessage() {
      addTimeout(20.0, this);
      ret "I will try to connect you to a sales representative, just a moment...";
    }
    
    void onWorkerAccepts(Worker worker) {
      // turn off bot done elsewhere
      // mark conversation as connected to worker done elsewhere
      
      conversation.cancelForm(); // cancel this form
      conversation.add(new Msg("Great news! I found a representative who is available to chat with you. Please wait just another second for them to respond.", false));
    }
    
    void onTimeout() {
      /*new NoWorkerAvailable form;
      conversation.setForm();
      conversation.add(new Msg(form.initialMessage(), false));*/
      conversation.add(new Msg(noWorkerAvailableMsg(), false));
    }
  }
  
  S noWorkerAvailableMsg() {
    ret "I am sorry, currently no worker is available. Please use our contact form.";
  }
}